Tega Cay Water Service Customers,
We have heard from a number of you in response to my note of
Monday, 3/17 expressing your feelings regarding the voice reach issue that
occurred over the weekend. I want to
again apologize for the confusion caused and I want to let you know about some
changes we are making in an effort to better communicate with all of you.
Tega Cay Water Service (TCWS) has established two additional
new methods of notifying residents of important developments in their water
and/or wastewater services. This has
been done to insure that critical information regarding the water and
wastewater utility systems is being distributed through as many sources as
possible to our customers in as timely a fashion as is possible.
A website specific to TCWS customers and others in the Lake
Wylie region has been created at http://tegacaywaterservice.blogspot.com
and a Twitter account is now
available at @TegaCayWater. Both of these sites will carry key
messages related to system work underway, the initiation and repeal of boil
water advisories, road closures associated with system construction work,
progress reports on ongoing system improvements, etc.
They are being used
as supplements to our current methods of notification including media releases,
voice reach, door hangers, etc. to guarantee the broadest and fastest reach
possible when important information needs to be distributed to our customers
and others in the community.
In addition to
notifications of an urgent nature, we will be using these tools as a way to
keep you up to date on progress with improvements to the system on a monthly
basis.
I also wanted to
take this opportunity to address an issue that a number of people have raised
this week regarding our use of pumper trucks in Tega Cay. Our number one priority is to prevent plant
overflows that could reach the lake. As
you are aware, we are in the process of constructing a storage tank to handle
excess flow caused by infiltration and inflow (I&I) in the system and once
completed and operational, we are confident that the storage tank will achieve
that objective. Until that construction is complete, we are using the pumper
trucks to prevent overflows by taking excess flows to other nearby systems with
adequate capacity to handle the volume needed to be hauled from the Tega Cay
treatment plant. This would not have
been possible in recent years but the work we continue to do to tighten our
collection system through installing manhole inserts, raising manholes, lining
pipe, etc. has enabled us to do it.
I apologize for the
potential inconvenience and noise caused by these trucks but they are an
essential part of our interim plan for stopping plant overflows while the
construction work continues.
Thanks,
Rick Durham
