Boil Water Advisory Lifted

May 30, 2014

 

423 -   Kailua Circle

            Tega Cay, SC

            406116053014 Kailua Circle-Tega Cay 423_Repeal

 

This is a courtesy call from Tega Cay Water Service, Inc. your local water provider at 1-800-272-1919 – to the customers on Kailua Circle - this number will be repeated at the end of this message.

 

Please be advised that effective today Friday, May 30, 2014 we are lifting the boil water advisory that was issued Thursday, May 29, 2014.

 

The water sample results from the laboratory confirm that your water continues to be safe and you no longer have to boil your water.  Again, we are lifting the boil water advisory today Friday, May 30, 2014.

 

This was a courtesy call from Tega Cay Water Service, Inc.  We apologize for any inconvenience this may have caused and appreciate your patience as we make the necessary repairs to our systems.

 

If this message was incomplete or should you have any questions or concerns, please contact our Customer Service Department at 1-800-272-1919, again that number is 1-800-272-1919.

 

Thank you.

 

 

 

Limited Boil Water Advisory

May 29, 2014

 

423 -   Kailua Circle

            Tega Cay, SC

            406116052914 Kailua Circle-Tega Cay 423_Boil Water Advisory

 

This is a courtesy call from Tega Cay Water Service, Inc. your local water provider at 1-800-272-1919 – to the customers on Kailua Circle - this number will be repeated at the end of this message.

 

Please be advised that due to an emergency water repair being conducted today, Thursday, May 29, 2014 your water service may be interrupted.  The necessary repairs are currently underway and will be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

 

As a precaution, we are issuing a boil water advisory until further notice.  We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it.  A follow up message will be sent to you when this boil water advisory is lifted.

 

This was a courtesy call from Tega Cay Water Service, Inc. We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

 

If this message was incomplete or should you have any questions or concerns, please contact our Customer Service Department at 1-800-272-1919, again that number is 1-800-272-1919.

 

Thank you.

 

Advisory Lifted

April 23, 2014

 

The following voice reach has been sent to all Tega Cay Water Service customers with phone numbers registered in our system:

 

 

This a courtesy call from Tega Cay Water Service, Inc. your local sewer service provider at 1-800-272-1919 – this number will be repeated at the end of this message.

 

Based on the results of water samples collected, SCDHEC has advised Tega Cay Water Service, Inc. that the No Swimming Advisory issued Sunday, April 20, 2014 can be lifted today, Wednesday, April 23, 2014. Our staff will be removing the No Swimming signs this evening. 

 

This was a courtesy call from Tega Cay Water Service, Inc. If this message was incomplete or should you have any questions or concerns, please contact our Customer Service Department at 1-800-272-1919, again that number is 1-800-272-1919.

 

Thank you.

Sanitary Sewer Overflow

The voice reach below has been sent to all Tega Cay customers regarding a 300 gallon sanitary sewer overflow (SSO) that occurred last evening due to the heavy rain event.

April 20, 2014

 

423 -   Tega Cay, SC

            406117042014 Tega Cay 423_No Swimming Advisory

 

This is a courtesy call from Tega Cay Water Service, Inc. your local sewer service provider at 1-800-272-1919 - this number will be repeated at the end of this message.

 

Due to the heavy rainfall over the last two days, we have experienced a Sanitary Sewer Overflow that has drained into Lake Wylie last night.  A manhole on Manawa Lane has overflowed and drained into the cove between Point Clear Drive and Marquesas Avenue.  SC DHEC has been notified. We will be placing No Swimming signs in the affected area and ask that you avoid contact with the lake until further notice.

 

This was a courtesy call from Tega Cay Water Service, Inc. We apologize for any inconvenience this may cause and appreciate your patience as we work to correct these deficiencies.

 

If this message was incomplete or should you have any questions or concerns, please contact our Customer Service Department at 1-800-272-1919, again that number is 1-800-272-1919.

 

Thank you.

Statement by Rick Durham, President, Tega Cay Water Service, Inc.

We are pleased that the City of Tega Cay has passed the resolution to move forward on the purchase of the Tega Cay Water Service, Inc. (TCWS) system.  I want to emphasize that it is just the first step, however.  This is a complex process involving substantial negotiations, with multiple parties, in a compressed timeframe to allow the deal to be completed as the City Manager has indicated.  We are prepared to do everything necessary to get over the hurdles that remain for the sale to come to fruition. Again, this is just the first step - but obviously a critical one - and we look forward to moving this ahead and supporting the Mayor and the Council in their decision.

This development does not change our focus, however, which remains on our ongoing efforts toward resolving the problems of sanitary sewer overflows in the system and continuing to meet our obligations under the terms of the DHEC Consent Order. 

Importantly, we are making progress as evidenced by the successful completion of our storage tank construction which was put into immediate use during the rain events earlier this week.  I am happy to report that there were no overflows and no ‘pump and haul’ operations required as a direct result.

Message from Rick Durham

Tega Cay Water Service Customers,

We have heard from a number of you in response to my note of Monday, 3/17 expressing your feelings regarding the voice reach issue that occurred over the weekend.  I want to again apologize for the confusion caused and I want to let you know about some changes we are making in an effort to better communicate with all of you.

Tega Cay Water Service (TCWS) has established two additional new methods of notifying residents of important developments in their water and/or wastewater services.  This has been done to insure that critical information regarding the water and wastewater utility systems is being distributed through as many sources as possible to our customers in as timely a fashion as is possible.

A website specific to TCWS customers and others in the Lake Wylie region has been created at http://tegacaywaterservice.blogspot.com and a Twitter account is now available at @TegaCayWater. Both of these sites will carry key messages related to system work underway, the initiation and repeal of boil water advisories, road closures associated with system construction work, progress reports on ongoing system improvements, etc. 

They are being used as supplements to our current methods of notification including media releases, voice reach, door hangers, etc. to guarantee the broadest and fastest reach possible when important information needs to be distributed to our customers and others in the community. 

In addition to notifications of an urgent nature, we will be using these tools as a way to keep you up to date on progress with improvements to the system on a monthly basis.

I also wanted to take this opportunity to address an issue that a number of people have raised this week regarding our use of pumper trucks in Tega Cay.  Our number one priority is to prevent plant overflows that could reach the lake.  As you are aware, we are in the process of constructing a storage tank to handle excess flow caused by infiltration and inflow (I&I) in the system and once completed and operational, we are confident that the storage tank will achieve that objective. Until that construction is complete, we are using the pumper trucks to prevent overflows by taking excess flows to other nearby systems with adequate capacity to handle the volume needed to be hauled from the Tega Cay treatment plant.  This would not have been possible in recent years but the work we continue to do to tighten our collection system through installing manhole inserts, raising manholes, lining pipe, etc. has enabled us to do it.

I apologize for the potential inconvenience and noise caused by these trucks but they are an essential part of our interim plan for stopping plant overflows while the construction work continues.

Thanks,

Rick Durham

 

New Communication Methods

Welcome to the Tega Cay Water Service website.  We will be using this site to pass on important information regarding the water and sewer services provided to the residents we serve.  Additionally, we have established a Twitter account for the same purpose which can be found at

@TegaCayWater .

 

These two new communication vehicles are designed to supplement our current methods of voice reach, media releases, door hangers, etc.